Master BIFF practice with real-world examples that reveal how honest, respectful responses can transform customer interactions and build lasting trust.
BIFF Practice: Real‑World Examples
Browsing Tag
customer service
3 posts
Gaslighting in Customer Service: Policies as Walls
Keenly understanding how policies act as emotional walls can empower you to challenge customer service gaslighting effectively.
BIFF Responses: Brief, Informative, Friendly, Firm
Incorporating BIFF responses can transform your communication style, but how do you effectively balance brevity, information, friendliness, and firmness? Discover the secrets within.
