Keenly understanding how policies act as emotional walls can empower you to challenge customer service gaslighting effectively.
Gaslighting in Customer Service: Policies as Walls
Browsing Category
Gaslighting & Manipulation
52 posts
Illusion of Transparency: Misread Signals
Irrationally overestimating others’ perception of your feelings can lead to misunderstandings and anxiety, but understanding this illusion can help you improve your interactions.
Foot‑in‑Mouth Effect: Over‑Politeness Costs
Considering how over-politeness can backfire, understanding the foot-in-mouth effect is crucial to improving social interactions and avoiding common pitfalls.
Pre‑Suasion & Priming: Setting the Stage
Meta Description: Mastering pre-suasion and priming sets the stage for powerful influence—discover how subtle mental cues can transform your communication approach.
Backfire Effect: Why Facts Can Entrench Beliefs
Keen to understand why facts sometimes strengthen false beliefs and how to avoid this paradox? Keep reading to uncover the secrets behind the backfire effect.
False Precision: Misleading Numbers
Misleading numbers can deceive your judgment—discover how false precision impacts data interpretation and why understanding it is crucial.
Appeal to Novelty: Shiny New Equals Better?
No matter how shiny or new something appears, understanding the appeal to novelty can help you make smarter, more informed choices.
Appeal to Tradition: “We’ve Always Done It”
An appeal to tradition suggests that “we’ve always done it this way,” but understanding its implications can reveal whether change is truly necessary.
Loaded Language: Framing Without Facts
Loaded language manipulates perceptions through emotional framing rather than facts, and understanding its tactics is essential to see beyond the surface.
Selective Quotation & Ellipsis Abuse
Beware of selective quotation and ellipsis abuse—they subtly distort meaning and can mislead; understanding these tactics is crucial for discerning truth.
